Organisation: Acenda Project type: Customer testing of a digital advice platform using algorithm‑informed recommendations alongside AI chat support, UX research, service design, and concept and prototype evaluation
Organisation: Acenda Project type: Customer testing, UX research, service design, and concept and prototype evaluation
Organisation: RACV Project type: Opportunity mapping, Ideation Workshops, Concept testing, Quantitative Market Sizing and Segmentation
Organisation: Incubation, Home & Energy, RACV Project type: Discovery Research, Codesign Workshop, Ideation, Concept testing
Client: Australian Institute of Family Studies Project type: Scoping Study, UX Roadmap, Capability Building
Client: Bingle Car Insurance (Suncorp) Project type: Customer Research, Personas, Customer Journey Map
Client: RMIT Online, Future Skills Course Project type: Course Design, Content Writing
Client: SuperFriend Project type: Customer Value Proposition, Capability Building
Client: AAMI, Suncorp Project type: Prototyping / Usability Testing
Client: Australia Post Project type: Concept Testing / Service Design
Client: Australia Post Project Type: Contextual Inquiries
Client: AAMI, Suncorp Project Type: Information Architecture / Card Sorting / Treejack validation
Client: Guild Insurance Project Type: Contextual Inquiries / Website Redesign
Client: Mecca Project type: User Testing / Instore Testing / Codesign Workshops / Customer Journey Map / Persona creation
Client: Service SA Project type: Spatial Design, CX Research
